CarMax Rolls into Colorado with New Retail Concept

January 07, 2020

Now offering home delivery and expedited pick-up 

RICHMOND, Virginia (January 7, 2010) – CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, today announces its new personalized car buying experience is now available to customers in Colorado. Customers within a 60-mile radius of CarMax stores in Denver and Colorado Springs can now choose to complete the entire car-buying experience from home and have the car delivered, including the ability to test drive, prior to purchase.

For customers who prefer to purchase their car at a CarMax store, CarMax is also offering Coloradoans the option of expedited pickup. This offering gives customers the flexibility to do more of the car buying process in advance and spend less time in-store. In a world where consumers can buy almost anything from anywhere, CarMax continues to make the car buying journey easy and painless with this new offering.

“This is the future of car buying,” said Bill Nash, CarMax president and CEO. “We’re delivering on an unmet customer need for a car buying experience that is flexible, convenient, and completely tailored to each customer. This experience has been well-received by our customers who are excited about buying a car on their own terms.”

CarMax stores in Colorado are the latest to launch this new customer-driven experience – joining stores in the following states that offer home delivery, expedited pick-up, or both: Alabama, Connecticut, Florida, Georgia, Iowa, Louisiana, Massachusetts, Mississippi, Nebraska, New York, North Carolina, and Oklahoma, as well as select cities Virginia.

CarMax customers in Colorado within a 60-mile radius of CarMax stores can now do the following:

  • - Complete the entire car buying process from home, including financing, trade-in and paperwork, without visiting the store and have their vehicle delivered directly to their home or workplace, with the ability to test drive before purchasing.
  • - A combination of online and in-store shopping, including expedited pickup at the store for customers who choose to complete some of the car-buying process from home.
  • - Get help from CarMax associates in-person and via phone, text or email, at any point in the purchase and financing process.

CarMax disrupted the industry more than 25 years ago by offering a high integrity car-buying experience customers want that’s transparent and stress-free. Since that time, CarMax has continued to revolutionize the experience through customer-focused technology innovations. CarMax has a nationwide inventory of approximately 50,000 vehicles and CarMax stands behind their vehicles with a 7-Day Money-Back Guarantee and a limited warranty that covers a vehicle’s major systems for 90 days or 4,000 miles, whichever comes first.

About CarMax

CarMax, the nation’s largest retailer of used cars, revolutionized the automotive retail industry by driving integrity, honesty and transparency in every interaction. CarMax continues to innovate and is currently rolling out an omni-channel experience, providing customers the option to complete transactions entirely from home, in store, or in a seamless combination of both. CarMax has more than 200 stores nationwide, and during the latest fiscal year sold nearly 750,000 used cars and 450,000 wholesale vehicles at its in-store auctions. With more than 25,000 associates, CarMax is proud to have been recognized for 15 consecutive years as one of the Fortune 100 Best Companies to Work For®. For more information, visit www.carmax.com.

Contacts

Media:
pr@carmax.com, (855) 887-2915

Investor_Relations@carmax.com, (804) 747-0422 ext. 7865

Contact Information

Investor Relations Department
(804) 747-0422 x 7865
investor_relations@carmax.com

Stacy Frole
Vice President, Investor Relations

Celeste Gunter
Manager, Investor Relations

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