CarMax to Create More Than 300 Jobs in Gwinnett County

March 05, 2019

CarMax Now Hiring for New Customer Experience Center Opening in Atlanta

ATLANTA, Georgia (March 5, 2019) – Gov. Brian Kemp today announced that CarMax, the nation’s largest retailer of used cars, will create more than 300 jobs for their new Customer Experience Center opening in Peachtree Corners early this summer. Over the coming months, CarMax will hire Customer Experience Consultants, Assistants and Managers to work at the location. In addition, CarMax continues to grow in its CarMax Auto Finance (CAF) headquarters in Kennesaw and is hiring for approximately 200 CAF customer service positions over the next 12 months. 

"As a member of Georgia's corporate family, it is exciting to see CarMax expand operations and create more jobs for hardworking Georgians," said Governor Kemp. "This investment will ensure greater opportunities for metro-Atlanta's talented and diverse workforce while providing an innovative service to car buyers across the state and surrounding region."

CarMax has had an established presence in Atlanta for more than 20 years, and currently employs approximately 2,000 Georgians. In December 2018, CarMax announced the Atlanta rollout of a new customer-driven buying experience the company plans to scale nationwide. Through this new experience, customers can buy a car on their terms, whether they want to buy a car completely from home, in-store, or a seamless combination of both. Employees at the new Customer Experience Center in Peachtree Corners will assist customers over the phone or online to help them find their ideal vehicle, navigate financing, and provide any assistance needed until the customer is ready to either go to an area store for pickup or schedule a home delivery.

“Atlanta is one of our oldest and most important markets, and we’ve found a strong and diverse talent pipeline in the area,” said Diane Cafritz, CarMax Chief Human Resources Officer. “We’re confident we’ll find great new associates who are excited about redefining car buying for our customers in fun, growth-focused environment.”

CarMax is looking for driven, customer-focused individuals with strong communications and sales skills to work in the new Atlanta Customer Experience Center. No previous automotive experience is required. In addition, the company is recruiting for Spanish bilingual candidates to fill approximately a third of the open roles. Individuals who want to help make a difference in customers’ lives and start redefining their own career journey can visit jobs.carmax.com to apply. For 15 consecutive years, CarMax has been recognized as a Fortune 100 Best Company to Work For, and the company also has been recognized by the Atlanta Journal Constitution as a Top Workplace for four years in a row.

“CarMax is continuing to change the way consumers buy cars with their fresh approach to combining innovative technology with the expertise and help that their employees provide customers,” said Gwinnett County Commission Chair Charlotte Nash. “Gwinnett’s talented workforce and strategic location create the ideal environment for pioneering companies like CarMax to succeed.”

“CarMax’s new Customer Experience Center will be a welcome addition to Gwinnett County and our region’s existing CarMax locations,” said Metro Atlanta Chamber President and CEO Hala Moddelmog. “Here, they will be able to take advantage of metro Atlanta’s strong innovation and technology ecosystem and our reputation as the home of a talented and diverse workforce.”

Georgia Department of Economic Development (GDEcD) Sr. Project Manager Randall Toussaint represented the Global Commerce Division in partnership with Partnership Gwinnett, Quick Start, Metro Atlanta Chamber and Georgia Power.

“We are excited that an outstanding company like CarMax is expanding its footprint in Georgia,” said Georgia Department of Economic Development Commissioner Pat Wilson. “CarMax has been rated one of the best places to work and has an excellent reputation as a great corporate citizen. We are looking forward to working with CarMax as they open their new Customer Experience Center in Peachtree Corners.”

“Gwinnett has a strong technology and innovation ecosystem,” said Partnership Gwinnett project manager Megan Wing. “The new CarMax Customer Experience Center makes the perfect addition to this network and we look forward to their continued success here.”

“We are pleased to have CarMax’s new Customer Experience Center bring over 300 new jobs to Peachtree Corners,” said Mayor Mike Mason. “As a regional job hub, our city continues to be a draw for top-tiered businesses, including Fortune 100 companies like CarMax.”

About CarMax

CarMax is the nation’s largest retailer of used cars and operates more than 200 stores in 41 states nationwide. CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. For more than 25 years, CarMax has made car buying more ethical, fair and stress-free by offering a no-haggle, no-hassle experience and an incredible selection of vehicles. CarMax makes selling your car easy too, by offering no-obligation appraisals good for seven days. At CarMax, we’ll buy your car even if you don’t buy ours®. CarMax has approximately 25,000 associates nationwide and for 15 consecutive years has been named as one of the FORTUNE 100 Best Companies to Work For®. During the 12 months ending February 28, 2018, the company retailed 721,512 used cars and sold 408,509 wholesale vehicles at its in-store auctions. For more information, access the CarMax website at www.carmax.com.

Contact Information

Katharine Kenny
Vice President, Investor Relations
(804) 935.4591
katharine_kenny@carmax.com

Celeste Gunter
Manager of Investor Relations
(804) 935.4597
celeste_gunter@carmax.com

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