CarMax customers can now buy a car on their terms – doing as much
or as little from home as they want, including the option to test drive
at home prior to purchase
RICHMOND, Va.--(BUSINESS WIRE)--
CarMax,
Inc. (NYSE: KMX), the nation’s largest retailer of used cars, today
announces the rollout of a new
customer-driven buying experience launching first in Atlanta, Ga.,
with plans to scale nationwide. For the first time, CarMax customers
will have a choice as to how they want to buy a car – from home,
in-store, or a seamless combination of both.
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CarMax home delivery (Photo: Business Wire)
CarMax’s new omni-channel experience reinforces the company’s industry
leadership by empowering customers to buy a car on their terms.
Customers can customize their car buying experience, whether they want
to buy a car completely from home, in-store, or through a seamlessly
integrated combination of online and in-store experiences. The company
is also launching a new express pickup option, which allows customers to
do most of the process online and complete their purchase in store in as
little as 30 minutes.
“We’re delivering on an unmet customer need for a car buying experience
that is flexible, convenient, and fully personalized, with the ability
for customers to get help when and how they want,” said Bill Nash,
CarMax president and CEO. “The Atlanta launch is only the beginning. We
plan to continuously improve the new omni-channel offering and scale
nationwide. We anticipate having this new buying experience available to
the majority of our customers by February 2020.”
CarMax revolutionized used car buying and selling by driving integrity
and transparency in the industry, ultimately changing the way consumers
buy cars today. This innovation leverages CarMax’s strengths, including
the company’s skilled and knowledgeable associates; national footprint;
industry-leading brand; inventory scale and merchandising capabilities;
and continued investment in technology and digital capabilities.
Customers of CarMax’s new omni-channel offering in Atlanta can:
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Complete the entire car buying process from home, including
financing, appraisal and paperwork, without visiting the store.
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Have their vehicle delivered directly to home or work,and
test drive before buying. There is no requirement for the customer to
purchase prior to having the vehicle delivered.
-
Save time by completing most of the process online and take
advantage of CarMax’s new in-store express pickup, which can be
completed in as little as 30 minutes at any of CarMax’s seven area
locations.
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Shop the largest selection of used cars in America, withmore
than 55,000 vehicles available to view online and request a transfer
from virtually anywhere in the country, including more than 6,000
vehicles available to Atlanta customers for free transfer.
-
Receive help from informed CarMax consultants, both in-person
and via phone, text or email. Buying a car is a complex customer
purchase, and CarMax consultants are at the ready to help customers
find their ideal vehicle, and navigate financing and other steps.
-
Hold a car online for seven days, as well as request a transfer
from another location.
-
Return the vehicle for up to seven days for a full refund.
CarMax has proudly served Atlanta customers for 23 years and will
leverage its Atlanta presence, market share and well-known brand to
launch this innovative experience in the 9th largest city in
the United States. CarMax is also opening the first CarMax Express
location on December 12, located in the perimeter at 5399 Peachtree
Industrial Boulevard. CarMax Express serves as an additional convenient
express pickup, appraisal and test drive location for customers.
About CarMax
CarMax is the nation’s largest retailer of used cars and operates nearly
200 stores in 41 states nationwide. CarMax revolutionized the auto
industry by delivering the honest, transparent and high-integrity car
buying experience customers want and deserve. For more than 25 years,
CarMax has made car buying more ethical, fair and stress-free by
offering a no-haggle, no-hassle experience and an incredible selection
of vehicles. CarMax makes selling your car easy too, by offering
no-obligation appraisals good for seven days. At CarMax, we’ll buy your
car even if you don’t buy ours®. CarMax has nearly 25,000
associates nationwide and for 14 consecutive years has been named as one
of the FORTUNE 100 Best Companies to Work For®. During the 12
months ending February 28, 2018, the company retailed 721,512 used cars
and sold 408,509 wholesale vehicles at its in-store auctions. For more
information, access the CarMax website at www.carmax.com.
Forward-Looking Statements
We caution readers that the statements contained in this release about
our future business plans, operations, opportunities or prospects are
forward-looking statements made pursuant to the safe harbor provisions
of the Private Securities Litigation Reform Act of 1995. You can
identify these forward-looking statements by the use of words such as
“anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,”
“outlook,” “plan,” “predict,” “should,” “will” and other similar
expressions, whether in the negative or affirmative. Such
forward-looking statements are based upon management’s current knowledge
and assumptions about future events and involve risks and uncertainties
that could cause actual results to differ materially from anticipated
results. Factors that could cause actual results and outcomes to differ
materially from those contained in the forward-looking statements
include, among others, whether and when we are able to execute on our
business plans. For more details on factors that could affect
expectations or outcomes, see our Annual Report on Form 10-K for the
fiscal year ended February 28, 2018, and our quarterly or current
reports as filed with or furnished to the U.S. Securities and Exchange
Commission. Our filings are publicly available on our investor
information home page at investors.carmax.com.
Requests for information may also be made to the Investor Relations
Department by email to investor_relations@carmax.com
or by calling 1-804-747-0422 ext. 4391. We undertake no obligation to
update or revise any forward-looking statements after the date they are
made, whether as a result of new information, future events or otherwise.
View source version on businesswire.com:
https://www.businesswire.com/news/home/20181204005196/en/
Media:
pr@carmax.com, (855)
887-2915
Investors:
Katharine Kenny, Vice President, Investor Relations,
(804) 935-4591
Celeste Gunter, Manager, Investor Relations, (804)
935-4597
Source: CarMax, Inc.